Reporting to the Digital Project Director, Digital Producer will be instrumental in supporting the museum’s digital transformation, which currently supports over 1.5 million online and onsite visitors each year across various digital channels including web, mobile, touchscreen and signage. The Digital Producer will play a significant role in supporting staff as they use the tools, platforms, and services of the museum’s digital ecosystem.

The Digital department is in year three of a five-year roadmap to execute the museum’s digital vision (in collaboration with the Information Technology department), which is to deliver an inclusive museum experience for all audiences regardless of age, ability and native language. We prioritize a user-centered design approach, multi-layered content strategy, standards and best practices for accessibility (broadly defined), multilingual content availability, and a universal-first development approach (investing in cross-platform, browser-based frameworks) to enable maximum reach to our audiences. We are currently prototyping various digital products in anticipation of supporting the new 13,000 square foot exhibition pavilion and art terrace, scheduled to open in spring 2020.

The Digital Producer will work alongside the Digital Project Director to steward the museum’s digital experiences, while acting as a key stakeholder for other technology-focused initiatives. Currently, all digital products are in the initial phases of deployment, providing ample opportunity for the Digital Producer to contribute to the definition, usability, and design of each experience. Following testing and launch, the Digital Producer will play a major role in shaping ongoing staff training and support as well as identify new features and enhancements for future releases.

With the decentralization of digital products and services as a key priority of the digital roadmap, the ideal Digital Producer has previous experience facilitating digital literacy and training within an organizational setting, preferably at an academic or cultural heritage institution.


Participate in defining a digital product vision, strategy, roadmap and milestones in collaboration with other museum stakeholders, including curatorial, education, marketing, guest experience, board members and community organizations. Must be confident leading input sessions, taking meeting notes, and generating relevant digital artifacts (requirements documents, use cases, site maps, system diagrams) as required by each product milestone/activity.
Present digital thought leadership and product recommendations to multiple audiences for organizational buy-in, partnership and/or funding. Ability to break down digital concepts into relatable stories and ideas.
Work closely with creative and technology partners to lead product development from concept through prototype and launch. Ensures that the museum’s brand is properly represented across digital products and services.
Actively seek insight and feedback from staff, onsite visitors and online audiences to inform new product features and enhancements. Define key performance indicators, review data to identify optimization opportunities and provide quarterly results.
Contribute to the evolution of the museum’s digital vision, including mission, values, and roadmap. Provide insight into new industry practices, emerging technologies, and visitor engagement strategies.
Collaborate with the Digital Project Director to define digital literacy for staff, and shape training/professional development programs to support those definitions. Produce training material and media for digital products and services, as well as technology topics of interest.


A bachelor’s degree in a related field from an accredited college or university; a Master’s degree in library/information studies, cultural or museum informatics, digital media, or similar disciplines a plus.
A passion for the Asian Art Museum and specifically its mission to inspire new ways of thinking by connecting diverse communities to historical and contemporary Asian art and culture.
A deep understanding of user-centered design, digital technology, inclusive/accessible design standards, and our audiences’ needs and behaviors.
Experience developing or facilitating technology and/or digital skills training
Experience working with content management systems (CMS); the museum has selected WordPress as its enterprise CMS.
Excellent communication skills, including the ability to clearly articulate and present a product vision and strategy.
Strong technology skills, including Microsoft Office 365 (particularly Sharepoint, Word, Excel, Powerpoint) and/or Google Apps, project management software, and Adobe products; prototyping programs (Omnigraffle, Sketch, or InVision) a plus. Hands-on experience with user experience, design, and/or development a plus.
Attention to detail and creative problem-solving skills


$31.9860 – $38.4160 per hour** with a generous benefits package

**Please note: New hires start at the beginning of the salary range and this position is represented by SEIU 1021.


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  • The Asian Art Museum is one of the largest museums in the Western world devoted exclusively to Asian art and culture. Home to more than 18,000 works of art from over 40 Asian countries, we strive to be a catalyst for discovery, dialogue, and inspiration. With Asia as our lens and art as our cornerstone, we spark connections across cultures and through time, igniting curiosity, conversation, and creativity. *

The Asian Art Museum embraces diversity in its mission, programs, and staff.