Overview

Purpose
The Exterior Visitor Services Officer assists visitors as they tour the Museum building and grounds; answers questions and gives directions; prevents damage to art and property; handles emergencies and stressful situations in a firm and courteous manner.

Schedule
Thursdays 9 am – 9 pm
Fridays 9 am – 9 pm
Saturdays 9 am – 5 pm
Sundays 9 am – 5 pm

Compensation
This position pays $11.23 per hour.

Accountabilities
Customer Service
Demonstrates good customer skills, is always available to assist visitors and staff members in a polite and courteous manner. Is able to handle stressful situations with confidence and diplomacy; brings problems or potentially difficult situations to the attention of a Supervisor.

Protecting the Art
Prevents theft or damage to the art and property located inside the Museum and outside on the grounds by observing persons within the assigned post.

Procedures on Post
Follows post procedures such as: inspects and counts items in the assigned gallery or posted area; completes daily box checks and speaker checks. Completes incident reports; visually sweeps the assigned post and picks up objects or items that could harm visitors or employees

Emergency Procedures
In case of emergencies, evacuates visitors and employees from the Museum as quickly as possible and performs standard first-aid and CPR when needed.

Efficiency
Is able to handle multiple situations efficiently and professionally.

Accountability
Is able handle money and complete cash transactions in a timely and accurate manner. Can operate a cash register with a credit card machine.

Equipment Operation
Is able to ride a bike, drive a cart and or operate a scooter in a safe manner while abiding by museum safety guidelines.

Technology
Has basic computer knowledge and typing skills.

Scope
34,000 pieces in Permanent Collection
22 acre exterior grounds

Challenges & Opportunities
This position is challenged by the responsibilities to the public as well as to Museum staff. An officer may be called upon to offer directions to all parts of the Museum, asked about location of certain artworks and exhibitions and have information about Museum services and amenities. The Exterior Officer may be asked to assist in directing traffic flow in the garage as well.
The Exterior Visitor Services Officer is the ambassador for the Museum as he/she is often the first person the visitor encounters when entering. In emergencies the officer will be expected to think quickly and be prepared to direct visitors and staff to the nearest exit or safe place.
The officer also has the physical challenge of standing for periods of time and the mental challenge of remaining focused on visitor activity and safety of artworks. Exterior officers are challenged by varying weather conditions and their effects on the Museum grounds.

Position Requirements
High School diploma or GED with demonstrated reading and writing proficiency in English
Solid job history; excellent attendance and reliability
Ability to explain guidelines and answer questions in a courteous and professional manner
Ask questions when directions are unclear
Maintain confidentiality of information regarding Museum security
Be able to stand and remain alert for extended periods of time
Must have good sight and hearing acuity and be able to climb stairs
Maintain a neat and clean appearance
Overtime and weekend shifts will be required
Capability of handling cash transactions in a responsible and timely manner
Basic typing skills with an understanding of computers and spreadsheets

Physical Demands
While performing the duties of this job, the officer is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The officer must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color visions, peripheral vision, and depth perception. Exterior Officers must work outdoors in all weather conditions and on varying terrain. The officer must be physically capable of traveling and operating a motor vehicle.