Overview

The Museum of Natural Curiosity Assistant Manager is responsible to help manage the day-to-day operations of the venue in coordination with the Venue Manager. Responsibilities include; admission desk, gift shop, food service, and special programs in adherence to budget guidelines, to increase revenues and profits, to ensure remarkable guest service, and to provide a clean and safe environment.

The Museum of Natural Curiosity is an interactive family museum located at Thanksgiving Point, a 501(c)(3) nonprofit organization in Lehi, Utah. The museum features hundreds of free-choice, high-activity exhibits designed to encourage curiosity, exploration, and playful learning in five gallery spaces: Rainforest, WaterWorks, Kidopolis, Discovery Garden, and Traveling Exhibits.

Essential Functions:

Responsible to oversee the day to day operations of the venue admissions to ensure remarkable guest services, clean and orderly environment, and promotion of other services, venues, and products at Thanksgiving Point.
Responsible to constantly improve team member’s ability to “GET” our guests.
Responsible to work in tandem with facilitation/programming staff to ensure lines of communication are open and effective with an aim to recognize common goals for guest experience.
Responsible to ensure the growth of Thanksgiving Point’s Membership program, keeping team members focused on making guests aware of the benefits of membership.
Responsible to handle and resolve guest complaints in a positive manner to ensure remarkable guest services.
Responsible to assist in Marketing by writing special articles on the Museum for the company’s Gazette and/or other marketing collateral as requested.
Participate in the strategic planning for venue success.

Required Education, Skills, Experience:

High School Diploma or equivalent
1-2 Years Experience in a management position, managing, training, and motivating staff
Must have excellent verbal and written communication skills
Must have completed (will complete) “Guest Experience Training” and “Managing Guest Experience Training” and demonstrated excellent guest service skills and abilities.
Demonstrated independent decision-making skills as well as ability to work effectively as a team member
Must have excellent organizational skills
Must be able to work rotating hours and days and evenings during the week including Saturdays and holidays
Must be able to stand on feet for long periods of time

Preferred Education & Experience

Previous guest service and museum experience

 

About Museum of Natural Curiosity

Thanksgiving Point Institute is a 501(c)(3) nonprofit farm, garden and museum complex that draws upon the natural world to cultivate transformative family learning.