Japanese American National Museum
Job Posting

Museum Store Associate
Part-Time/ Non-Exempt

An affiliate of the Smithsonian Institution and AAM accredited, the Japanese American National Museum (www.janm.org) is recognized as one of the nation’s premier cultural museums. The National Museum is located adjacent to the Metro Gold Line in the Little Tokyo/Arts district in downtown Los Angeles, a neighborhood that has experienced an exciting revitalization with diverse new restaurants, shops, luxury apartments, and nightlife.

Museum Store Associates are responsible for promoting sales, processing sales and orders, and providing excellent customer service. Preferred schedule for 15 hours a week on Wednesday and Saturday. Some flexibility in schedule is available but one weekend day will be required. Possible temporary increase in hours during holiday catalog season (September- January).
Duties include processing On-site, phone, mail and web order sales. Assists with store merchandise display, receipt and stocking of new merchandise and packing outgoing orders. Will promote sales of membership, gift certificates and other special sales as needed. Must be able to work with individuals of all ages and support large museum-wide events like Family Festival Days and all Store staff is required to be available for Black Friday weekend.
Minimum of 6 months customer service experience in a retail environment. Previous experience working at a non-profit organization in collaboration with volunteers preferred. Ability to multi-task, adept with handling cash and processing sales and requires professional phone skills for taking customer phone orders and answering general inquiries. Must be able to provide courteous and effective service to co-workers, volunteers and the public. Knowledge of Retail Star, Shopify or similar POS system and Altru database software is preferred. Familiarity with Gmail and MS word and excel. Knowledge of Japanese American history and culture a plus; however, sensitivity to issues of diversity and ethnicity is essential. Background check and credit check is required. Please Visit www.janm.org/jobs/ for application form and to view full job qualifications. EOE.
Benefits include: on-site parking, sick time, discounts in museum store and at on-site Chado tea room.

Submit: Cover Letter, application and resume with references
Japanese American National Museum
Attn: Human Resources
Re: Museum Store Associate, Part-Time
100 N. Central Ave, Los Angeles, CA 90012
Email: [email protected] Fax (213) 830-5673

No Phone Calls Please; Open Until Filled

About Japanese American National Museum

The mission of the Japanese American National Museum is to promote understanding and appreciation of America’s ethnic and cultural diversity by sharing the Japanese American experience.

We share the story of Japanese Americans because we honor our nation’s diversity. We believe in the importance of remembering our history to better guard against the prejudice that threatens liberty and equality in a democratic society. We strive as a world-class museum to provide a voice for Japanese Americans and a forum that enables all people to explore their own heritage and culture.

We promote continual exploration of the meaning and value of ethnicity in our country through programs that preserve individual dignity, strengthen our communities, and increase respect among all people. We believe that our work will transform lives, create a more just America and, ultimately, a better world.