Overview

POSITION SUMMARY
The Visitor Experience Associate works with a team as front line floor staff to provide guests and visitors with high standard customer service as sales representatives of OMCA.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.

INSTITUTIONAL RESPONSIBILITIES
• Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
• Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

POSITION DUTIES AND RESPONSIBILITIES
Customer Service Delivery
• Provide OMCA GOLD standard of customer service to all museum visitors by greeting and welcoming visitors, and offering helpful direction to a variety of museum offerings
• Sell admission tickets and memberships through electronic Point of Sale system
• Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, etc
• Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
• Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
• Assist any special interest groups, in order to provide a unique on-site experience
• Participate in organizational trainings and meetings as required

EXPERIENCE
A combination of experience and education that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:
• Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
• 1-3 years of related experience required
• Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
• Customer service practices and principles in a diverse environment
• Knowledge of basic math with demonstrated proficiency in handling money/cashiering
• Interest in California, Art, History, Natural Sciences, or museum-related subjects
• English language proficiency in both spoken and written form

WORK ENVIRONMENT
While performing the duties of this position, the employee is frequently exposed to the following:
• Noise, such as groups of people working in enclosed areas
• Typical office environment

EEO STATEMENT
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community.

About Oakland Museum of California

The Oakland Museum of California provides unique collections, exhibitions and educational opportunities designed to generate a broader and deeper understanding of and interest in California's environment, history, art and people. Museum programs are responsive, accessible and meaningful to the public, including school children, teachers, scholars, the immediate Oakland community, and an increasingly diverse California population.

Our mission is to connect communities to the cultural and environmental heritage of California. Through collections, exhibitions, education programs and public dialogue, we inspire people of all ages and backgrounds to think creatively and critically about the natural, artistic and social forces that characterize our state and influence its relationship to the world.