Overview

The Senator John Heinz History Center, the largest history museum in Pennsylvania and an affiliate of the Smithsonian Institution, is seeking a part-time Visitor Services Associate. The Visitor Services Associate supports the operation of the Museum Shop, Admissions Desk, and History Center café in a professional, customer service capacity. The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to insure a high-quality experience throughout the museum; and is therefore integral to facilitating a positive visitor experience. The Visitor Services Associate generates museum shop sales, collects admissions fees, processes admissions information using TAM software, handles sales in the Heinz History Center café, and accurately reconciles museum shop/admissions/cafe revenues. This position is responsible for greeting, directing and acquainting visitors to the museum exhibits and special activities, as well as providing visitors with general tourist related information and orientation to the Visit Pittsburgh official Visitor Welcome Center. The Visitor Services Associate will assist with the efficient operation of the Museum Shop, Admissions Desk, the History Center café, History Center memberships, and contribute to the History Center’s reputation for extraordinary customer service.

This is a part-time position reporting to the Director of Museums Stores & Visitor Services.

About Senator John Heinz History Center

From the pre-revolutionary drama of the French & Indian War to the legendary match-ups of the Super Steelers, discover 250 years of Pittsburgh history at the Senator John Heinz History Center. An affiliate of the Smithsonian Institution, the History Center is the largest history museum in Pennsylvania with six floors of long-term and changing exhibition space. The History Center’s museum system includes the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum; the Fort Pitt Museum in Point State Park; Meadowcroft Rockshelter & Historic Village, a National Historic Landmark located in Avella, Pa. in Washington County; and the History Center’s Museum Conservation Center. The History Center presents the most compelling stories from American history with a Western Pennsylvania connection, all in an interactive environment perfect for visitors of every age.