Overview

Visitor Services Associates (3 positions)

Visitor Services Associates report to the Visitor Services Coordinator. As a public-facing staff member of the Museum, the visitor’s experience begins with you. The Hudson River Museum strives to create an excellent, welcoming experience for all visitors. A preeminent cultural institution in Westchester County and the New York Metropolitan area, the HRM’s mission is to engage, inspire, and connect diverse communities through the power of the arts, sciences, and history. We are seeking candidates with a strong work ethic, the ability to multitask, flexibility, and an interest in working with the public. Immediate openings for 3 part-time associate positions are available. Weekend availability is a requirement for the position.

The Particulars:
• Shifts: Wednesdays thru Sundays, 11:15 am to 5:15 pm
• Schedule: Two to three days per week. Weekend availability is required. Flexibility to work holidays and evening hours during special events.
• Compensation: $13.25 per hour

What You’ll Do:
• Welcome Desk
o Enthusiastically greet and welcome incoming visitors
o Sell admission to visitors to the Museum and Planetarium
o Actively promote and process membership and special events; have general knowledge of current and upcoming exhibitions and promote the HRM’s broader programming
o Interact with visitors, knowledgeably answering questions and providing information on the exhibitions, programs and amenities; actively respond to visitor needs – initiate conversation if visitors look lost or confused
o Maintain friendly and professional manner with the Museums’ visitors and staff
o Open, close and reconcile daily till and cash/credit card transactions
o Maintain supplies and restock calendars, flyers, membership brochures and related admissions materials
• Museum Gift Shop
o Process merchandise and snack sales through point-of-sale system
o Actively and professionally assist customers with purchases, providing knowledge of merchandise
o Check condition of shop, restock merchandise and snacks from inventory on a daily basis
o Keep track of stock; inform manager of need to reorder supplies and merchandise
o Maintain a clean and clutter free check out area and Snack/Drink/Coffee station

• Glenview Historic Home
o Conduct guided tours of Glenview, the Museum’s historic home on the National Register of Historic Places. Candidates will be trained in the Museum’s gallery Explainer program

What We Look For:
• Passion for providing a superior guest experience
• Commitment to be an articulate and respectful representative of the museum
• Friendly, outgoing, and professional attitude with the ability to help guests engage
• Highly self-motivated team player with the ability to work independently and as part of a team, who is reliable, dedicated and flexible
• High level of value, ethics and trust
• An interest in the arts, science, history, museums, and cultural heritage

Education and Skills You’ll Bring:
• B.A./B.S. preferred but not required
• Experience with, and a genuine interest in, customer facing interactions
• Experience with retail sales a plus
• Excellent computer skills. Familiarity with PatronManager (or similar ticketing software) and Revel Up (or similar Point of Sale software) a plus; training will be provided.
• Excellent communication and listening skills
• Ability to stand for long periods of time
• Bilingual a plus

Staff members receive a HRM ID card, which entitles the holder to free admission to numerous museums and cultural institutions.

The Hudson River Museum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Hudson River Museum complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Hudson River Museum

THE HUDSON RIVER MUSEUM (hrm.org) is the largest cultural institution in Westchester County and a multidisciplinary complex that draws its identity from its site on the banks of the Hudson River, seeking to broaden the cultural horizons of all its visitors. Accredited by AAM, The Museum collections focus on 19th-century through contemporary American Art; Glenview, an 1876 house on the National Register of Historic Places; Hudson Riverama, an environmental teaching gallery; a state-of-the-art, 120-seat planetarium, and a 400-seat outdoor amphitheater. We present exhibitions, programs, teaching initiatives, research, collection, preservation, and conservation – a wide range of activities that interpret its collections, interests and communities.