Museum of Science, Bostonwww.mos.orgInnovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.SUMMARY STATEMENT:
The Visitor Services Specialist helps guests have the best possible experience at the Museum of Science! The VSS functions as a member of the Museum’s sales and guest service force – selling tickets and memberships and proactively making suggestions to guests at point of purchase to match guest interests to Museum offerings and meet sales goals. In addition, the VSS conducts school group check in, operates the Thrill Ride 360 simulators, 4-D Theater, coat room, and Omni Theater front-of-house, and controls access to venues including Exhibit Halls, Discovery Center, Butterfly Garden, 4-D Theater, and Omni Theater.RESPONSIBILITIES:
20,000 – 50,000 guests per week depending on the season.
Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
Up to 500 transactions per cashier, per day.
This is a uniformed position.
Additional shifts and/or extended hours may be required to accommodate peak periods such as school vacation weeks and summer hours.WORK SCHEDULE:
This position is full-time, 34 hrs/wk, with the following schedule:Tuesday: 8:45 AM – 5:15 PM
Wednesday:8:45 AM – 1:45 PM
Thursday: 8:45 AM– 1:45 PM
Friday: 8:45 AM– 5:15 PM
Saturday: 8:45 AM – 5:15 PM
Director, Visitor Services
HS Diploma or equivalent.
Two (2) or more years of customer service or sales experience.
Demonstrated customer service and communication skills
Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals
Demonstrated attention to detail.
Ability to address guests, ranging from one on one to groups of more than 300 at a time, in a professional manner
Ability to juggle many tasks calmly and efficiently in a fast paced setting.
Ability to work independently
Basic math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options, or keep accurate capacity counts
Non-Exempt (Hourly). $13.00/hr, including sales commission opportunities.
Benefits for non-exempt (hourly) staff include: free parking, T accessibility, up to a total of 48 hours of paid vacation time, accrued, paid sick time, 16 hours of paid, holiday time, medical and vision insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.